Answer learner questions

One of the fundamental duties of a teacher is to answer the queries of the learners. For this feature to work and be available to learners and faculty members, the Program Manager has to enable the Learning Tool feature called 'Learner Questions' in the course.

If this feature is enabled, learners can post their queries and faculty members can individually answer the queries of the learners by posting the answers. Attachments are allowed.

  1. Go to 'Admin' > 'Faculty Station'
  2. Click 'Learner Questions' from the expanded 'Learning Tools' button.
  3. View all questions asked. Compose answer, upload attachment if required and click 'OK'.
  4. Repeat process for all unanswered questions or threads.

System will automatically send alerts about unanswered questions as per the escalation setting done in 'User preferences'. Alerts are also sent to Program Manager and KP Account Manager as per the escalation setting done by them.