Other common problems and solutions

This section covers common problems and recommended solutions other than related to content playback and Quampus Id-Activation-LogIn. Admin users - please go to trouble-shooting guide for admin users.

You are advised not to use Internet Explorer. For smooth operation, use Firefox/Chrome/Safari/Edge or any other HTML5 compliant browser. Most problems are solved by logging out, closing all browser windows and re-logging in.

1. Contents do not open when clicked.

    1. Some contents required flash player. Install flash plug-in in the browser or update.
    2. Some contents required html5 capabilities. Ensure your browser is html5 capable.
    3. This could be a link to external content and the content file has been removed. Inform the Program Manager of the course.
    4. Log out, close all browser windows, and Re-log in.

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

2. Server Error is displayed on clicking content icon or while accessing some pages.

    1. This happens when your log-in session has ended because of long inaction. You may get a custom 'Server Error' page or a browser default page. This does not happen when you are accessing external content like You Tube videos etc.
    2. Re log-in and access the content or the page.

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

3. Do not find my course list in the Learning Center.

    1. Your courses may have expired. Each course has start and end date. Please check if the course end date has already passed.
    2. If your Program Manager has set an enrollment extension rule, but you are accessing the system after the original course duration has expired, then visit 'My Old Courses' page from under User icon and extend the enrollment for the course from there. This will make the course reappear in the Learning Center.
    3. You may have signed in with a Quampus Id which does not have your course enrollments. This problem is common for those who have created multiple Quampus Ids and have done the enrollment through one Quampus Id and are trying to access the course through another Quampus Id. To find out all Quampus Ids created by you, use Forgot Id or Password? link in the Sign In page.

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

4. Access is very slow despite having a very good internet bandwidth.

This problem has been seen for some UAE residents and has been determined to be a problem related to the ISP. Irrespective of where you reside, if you are facing this issue, then using a VPN solution can solve it for you.

    1. Use Google Chrome browser.
    2. Enable UltraSurf (VPN) extension in Chrome which is available in chrome web store.
    3. Turn it on for quampus.com or the site through which you access this course.
      VPN Setup in Chrome


      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

5. Study Material section does not display syllabus and content

    1. Do not use Internet Explorer browser.
    2. Use Firefox/Chrome/Safari/Edge or any other HTML5 compliant browser.
    3. Log out, close all browser windows, and Re-log in, if you are already using the above mentioned HTML5 browsers.


    4. If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

6. Unable to extend the enrollment period

If enrollment extension is permitted by the course provider, then you can extend your enrollment from the Learning Center. Enrollment extension may be free or priced at the discretion of the course provider. Please note that if your enrollment has expired, then enrollment extension facility is available only within a certain number of days of your enrollment expiry. In such a scenario, you will have to extend the enrollment by visiting old courses menu available in the pull-down menu of user icon.

Click here for the steps.

Otherwise, you may have to request your Program Manager to give you extension.

7. Enrollment Key received from the course provider does not work

This happens when you use the enrollment key meant for one course in another course.

Check that you are using the key for the course for which you have been given the key. Sometimes course names may be very similar, so the best way to check is to check the course code.

See also - Steps to enroll in a course