Quampus Id-Activation-LogIn related problems and solutions

This section covers common problems related to Quampus Id, Activation of Quampus Id, and LogIn related problems and recommended solutions. Admin users - please go to trouble-shooting guide for admin users.

You are advised not to use Internet Explorer. For smooth operation, use Firefox/Chrome/Safari/Edge or any other HTML5 compliant browser. Most problems are solved by logging out, closing all browser windows and re-logging in.

1. User Id specified by me is not getting accepted.

    1. User Ids must have minimum 4 and maximum 20 characters and can comprise of alphabets a..z (small letters only, CAPITAL letters not permitted), digits 0..9 and characters _ . only. No other characters like ! @ # $ % ^ & * ( ) - = + are allowed.
    2. You must enter the correct 'Captcha' characters. Refresh for a new character set if required.

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

2. Did not receive verification/activation email.

    1. Check if you entered the correct email id while making your Quampus Id. To verify, try to sign in and the 'Activation pending...' page will mention the email id registered with the Quampus Id. Change your email id if required and resend the activation email.
    2. Check your spam folder.
    3. If you are using a company email service, ensure that emails from Quampus are not blocked by your administrator.
    4. Check your email settings.

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

3. Link in activation email does not work.

This problem occurs when you use an obsolete email. The activation email becomes obsolete when you use the 'Resend' button in the 'Activation pending' page multiple times triggering multiple activation emails.

    1. Look for the latest email related to your account activation.
    2. Click the activation link.

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

4. Sign In page gives browser error.

    1. Change the browser.
    2. If all browsers give you the same problem, then reset one of them and re-try.
    3. If the problem still persists, please reinstall one of the browsers and re-try.
    4. If using company network, ensure https://platform.quampus.com/ is not blocked by your network administrator.
    5. Check your anti-virus settings for web access blocks. If your antivirus has a place to put url exclusion, then please put https://platform.quampus.com/ in the exclusion list.
    6. Scan your system for malwares and remove them.

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

5. Visiting the site after a long time, have forgotten my Id and Password

Welcome back. If you have forgotten either your Id or Password, then use the link below to recover the Id and/or reset the password.

Forgot Id or Password?

6. Did not receive password reset code in email box

    1. Please check the spam folder and to prevent this problem in future, add the Quampus email id to your safe sender list.
    2. Sometimes, the password reset code email from Quampus may have been delayed. Please wait for a minute or two.