Packaged content related problems and solutions

This section covers common problems related to Packaged and Flash content playback and the recommended solutions. Admin users - please go to trouble-shooting guide for admin users.

You are advised not to use Internet Explorer. For smooth operation, use Firefox/Chrome/Safari/Edge or any other HTML5 compliant browser. Most problems are solved by logging out, closing all browser windows and re-logging in.

1. Cannot access packaged content through any of my devices - mobile, tab, laptop, desktop.

    1. Some packaged contents may still contain Flash files. Flash file playbacks have been stopped by all browsers and devices since December 2020 because of security problems. You must contact your course provider and inform them about the same so that they make their packaged contents in html5 format.

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

2. Packaged content perpetually displays the buffering sign.

Packaged contents are slide presentations with or without audio and may contain quizzes. At times, the learner may not be able to proceed to next slide unless specific conditions get satisfied. We list here two possible reasons why you may encounter perpetual buffering in case of such contents and the recommended solutions:

  1. You are trying to access content from your work-place and your organization's network may not permit mp3 file access. In this case, request your network administrator to allow mp3 files to be un-blocked.
  2. There could be a temporary instability in your internet connection for a very short period during which the mp3 file streaming has encountered a difficulty and it is unable to restart the streaming automatically. This is to be handled by closing the content display window and restarting the content by choosing the bookmarked position.

    If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.