Packaged and Flash content playback related problems and solutions

This section covers common problems related to Packaged and Flash content playback and the recommended solutions. Admin users - please go to trouble-shooting guide for admin users.

You are advised not to use Internet Explorer. For smooth operation, use Firefox/Chrome/Safari/Edge or any other HTML5 compliant browser. Most problems are solved by logging out, closing all browser windows and re-logging in.

1. Cannot access content through my mobile/tab, but no problem accessing them from my laptop/desktop.

    1. Some contents could be flash based and Android default browsers do not support flash. Similarly Apple devices also do not support flash playback.
    2. Try using Puffin or Dolphin or UC browser by downloading them from Google Play Store.
    3. For Apple devices, you must contact your course provider to make HTML5 content available.

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

2. Packaged content perpetually displays the buffering sign.

Packaged contents are slide presentations with or without audio and may contain quizzes. At times, the learner may not be able to proceed to next slide unless specific conditions get satisfied. We list here two possible reasons why you may encounter perpetual buffering in case of such contents and the recommended solutions:

  1. You are trying to access content from your work-place and your organization's network may not permit mp3 file access. In this case, request your network administrator to allow mp3 files to be un-blocked.
  2. There could be a temporary instability in your internet connection for a very short period during which the mp3 file streaming has encountered a difficulty and it is unable to restart the streaming automatically. This is to be handled by closing the content display window and restarting the content by choosing the bookmarked position.

    If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

3. How do I enable Flash Player when using Chrome?

    1. Open Chrome Menu.
    2. Go to Settings -> Advanced -> Privacy and security -> Site settings -> Flash
    3. If the display is 'Block sites from running Flash' then switch on the toggle switch. The display will change to 'Ask first'.

Please remember that playing of Flash files will be completely prohibited by almost all browsers from December 2020. Currently, they are allowed to play after taking the user's concurrence or after necessary setting is done. Quampus no longer allows upload of Flash based content, though they can be played as long as the browsers have not completely prohibited them.