Trouble-shooting guide for learners and prospective learners

This section covers common problems faced by non-admin users (learners and prospective learners) and their possible solutions. Admin users - please go to trouble-shooting guide for admin users.

You are advised not to use Internet Explorer. For smooth operation, use Firefox/Chrome/Safari/Edge or any other HTML5 compliant browser. Most problems are solved by logging out, closing all browser windows and re-logging in.

Problems faced by learners and the recommended solutions have been divided into the following sections:

Video playback related

Packaged and Flash content related

Quampus Id-Activation-LogIn related

Other common problems

If you are unable to find solution to your problem, then register a customer care query under technical problem category. This can be done only when you are logged in. In case you have difficulty logging in, then send email to support@quampus.com from your registered email id.