Trouble-shooting guide for learners

This section covers common problems faced by non-admin users (learners and prospective learners) and their possible solutions. Admin users - please go to trouble-shooting guide for admin users.

You are advised not to use Internet Explorer. For smooth operation, use Firefox/Chrome/Safari/Edge or any other HTML5 compliant browser. Most problems are solved by logging out, closing all browser windows and re-logging in.

Problems faced by learners and the recommended solutions have been divided into the following sections:

Video playback related

Packaged content related

Quampus Id-Activation-LogIn related

Other common problems

If you are unable to find solution to your problem, then register a customer care query under technical problem category. This can be done only when you are logged in. In case you have difficulty logging in, then send email to from your registered email id.