Trouble-shooting guide for non-admin users

This section covers common problems faced by non-admin users (learners and prospective learners) and their possible solutions. Admin users - please go to trouble-shooting guide for admin users.

User Id specified by me is not getting accepted

    1. User Ids must have minimum 4 and maximum 20 characters and can comprise of alphabets a..z (small letters only, CAPITAL letters not permitted), digits 0..9 and characters _ . only. No other characters like ! @ # $ % ^ & * ( ) - = + are allowed.
    2. You must enter the correct 'Captcha' characters. Refresh for a new character set if required.

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

Did not receive activation email

    1. Check if you entered the correct email id while making your Quampus Id. To verify, try to sign in and the 'Activation pending...' page will mention the email id registered with the Quampus Id. Change your email id if required and resend the activation email.
    2. Check your spam folder.
    3. If you are using a company email service, ensure that emails from Quampus are not blocked by your administrator.
    4. Check your email settings.

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

Link in activation email does not work

This problem occurs when you use an obsolete email. The activation email becomes obsolete when you use the 'Resend' button in the 'Activation pending' page multiple times triggering multiple activation emails.

    1. Look for the latest email related to your account activation.
    2. Click the activation link.

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

Sign In page gives browser error

    1. Change the browser.
    2. If all browsers give you the same problem, then reset one of them and re-try.
    3. If the problem still persists, please reinstall one of the browsers and re-try.
    4. If using company network, ensure https://secure.quampus.com/login.aspx is not blocked by your network administrator.
    5. Check your anti-virus settings for web access blocks. If your antivirus has a place to put url exclusion, then please put https://secure.quampus.com/* in the exclusion list.
    6. Scan your system for malwares and remove them.

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

Contents do not open when clicked

    1. Some contents required flash player. Install flash plug-in in the browser or update.
    2. Some contents required html5 capabilities. Ensure your browser is html5 capable.

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

Server Error is displayed on clicking content icon or while accessing some pages

    1. This happens when your log-in session has ended because of long inaction. You may get a custom 'Server Error' page or a browser default page. This does not happen when you are accessing external content like You Tube videos etc.
    2. Re log-in and access the content or the page.

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

Do not find my course list in the Learning Center

    1. Your courses may have expired. Each course has start and end date. Please check if the course end date has already passed.
    2. If your Program Manager has set an enrollment extension rule, but you are accessing the system after the original course duration has expired, then visit 'My Old Courses' page from under User icon and extend the enrollment for the course from there. This will make the course reappear in the Learning Center.
    3. You may have signed in with a Quampus Id which does not have your course enrollments. This problem is common for those who have created multiple Quampus Ids and have done the enrollment through one Quampus Id and are trying to access the course through another Quampus Id. To find out all Quampus Ids created by you, use Forgot Id or Password? link in the Sign In page.

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

Cannot access content through my mobile/tab, but no problem accessing them from my laptop/desktop

    1. Some contents could be flash based and Android default browsers do not support flash. Similarly Apple devices also do not support flash playback.
    2. Try using Puffin or Dolphin or UC browser by downloading them from Google Play Store.
    3. For Apple devices, you must contact your course provider to make HTML5 content available.

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

Audio-visual content access perpetually displays the buffering sign

This problem can be due to any or both of the following reasons.

    1. Your internet connection could be slow at this time. Ensure nobody else or no other process is consuming most of your band-width at this instant. Also please check the actual band-width you are getting by visiting this site. You need at least 512Kbps dedicated band-width to get the minimum acceptable viewing experience. The more the band-width, the better.
    2. If you are accessing through your company network, ensure that specific file types like mp3, mp4 files are not prohibited by your IT department or network administrator. Also check if some of the video contents being streamed from popular sites like YouTube are also not prevented by your IT department or network administrator .

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.

Visiting the site after a long time, have forgotten my Id and Password

Welcome back. If you have forgotten either your Id or Password, then use the link below to recover the Id and/or reset the password.

Forgot Id or Password?

Did not receive password reset code in email box

    1. Please check the spam folder and to prevent this problem in future, add the Quampus email id to your safe sender list.
    2. Sometimes, the password reset code email from Quampus may have been delayed. Please wait for a minute or two.

      If all the above recommendations fail, register your query in customer care under 'Technical Problems' category or send email to support@quampus.com. When sending emails, please mention your user id if you have one and other contact details.