Customer queries

Access all customer care requests or complaints logged in by users requiring your attention through this.

  1. Go to 'Admin' > 'Program Management' > 'Customer Queries'.
  2. View the list of all pending customer care entries. Use filter condition to access specific types of queries.
  3. Respond to the queries.

User is notified through email when a specific query is answered. User can then view the complete response by accessing the customer care page.